Google Business Profile
Your Google Business Profile is what a customer checks before they call. We keep it current and answer every review that lands.
Your profile is a live listing, not a page you set once.
Every reply is written in your voice and posted under your business name.
A request goes to each customer once the job is done, so the ask never gets forgotten.
A calm, professional reply that offers to sort the problem offline, so the next reader sees how you handle it.
Send us job photos and we post them, so the profile shows the work you are doing now.
Opening hours, your service list and the suburbs you cover, updated whenever the business changes.
Regular updates on the listing so it reads as an active business to the customer and to Google.
Plenty of customers pick a tradie straight from Google Maps. How many reviews you have, how recent they are and whether you reply all feed into who Google shows there and who the customer trusts.
The Google Maps results sit above the normal listings. An active profile with recent reviews is a large part of who appears there.
Your replies are read by the next customer deciding whether to call. They show how you handle a problem before you ever pick up the phone.
The calls that came from your profile land in your reporting with every other lead.
Ask every customer, and ask straight after the job. We send the request for you within a day of the work finishing, which is when people are most likely to write one. Volume and recency both count: a 4.8 with 150 reviews will beat a 5.0 with 12.
Yes, and quickly. A calm reply that offers to sort the problem offline is read by every customer who comes after, and it does more for you than the review does against you. We write the reply as your business.
Only when it breaks Google's rules, and most reviews do not. Reviews that are fake, abusive, or posted by someone who was never a customer can be reported and are sometimes taken down. Everything else is handled by replying well and outweighing it with newer reviews.
Yes. Google removes bought reviews and can suspend the profile, which takes your listing out of Google Maps while you appeal.
The profile is yours and stays in your Google account. We work inside it as a manager, so you can see everything we do and change our access whenever you want.
Tell us your trade and your suburbs, and we'll look over your profile before we talk.
